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The California Department of Motor Vehicles announced it will be closing all 183 of its field offices and other facilities on July 24 for a half day.
DMV call centers will remain open during the closure and all offices will reopen at 1 p.m.
The temporary closure comes as a result of a statewide training initiative for DMV employees called “Operation Excellence: DMV Training.” The training session is meant to equip workers with consistent information on the requirements and processing of REAL ID documents.
REAL ID is the new federal standard for identification. Beginning Oct. 1, 2020, all individuals flying within the U.S. (or entering federal buildings like courthouses or military bases) are required to carry a valid passport or else have a REAL ID-compliant driver’s license or identification card.
The initiative is a part of an ongoing effort by the DMV Strike Team, created by Gov. Newsom and led by GovOps Agency Secretary Marybel Batjer, to modernize the DMV and improve the overall customer service experience, especially regarding the DMV’s notoriously long wait times.
With the massive volume of applications, the REAL ID program only made matters worse at the DMV. In the process of transitioning to REAL ID compliance, the DMV faced a series of major hiccups: a mix-up that resulted in issuing individuals REAL ID cards that failed to meet federal standards, then a system glitch that left thousands of REAL ID applicants without a driver’s license for some time.
The aim of the closure is to make the process better for all involved. “The unprecedented complexity of the REAL ID requirements is what led to the idea that we needed to take the extraordinary step of closing DMV offices for a short time,” Batjer said in a press release.
This post was originally posted at https://www.sfgate.com/bayarea/article/CA-DMV-close-offices-July-24-REAL-ID-training-14038563.php.